Brandview Collection - Reviews

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5 Star: (1) 4 Star: (0) 3 Star: (0) 2 Star: (0) 1 Star: (1)

Average Customer Review 3

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 new owner, 09-29-2010

By: sweetcandycouture

Review:
new owner that made he place beautiful! Best style ever

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 This place is a SCAM, 05-28-2010

By: jchikhale

Review:
Cheap, fast and good. you only can have two. why does this have to be true all the time???

I chose cheap and fast - however - that is no excuse for what happened to me. They DOUBLE BOOKED my WEDDING date.

They would NOT HONOR the CONTRACT that we had originally entered - and their solution was to have my wedding ceremony in a SALON - with music from their concurrent event audible in the background.

My wedding ceremony & reception were booked to be held in their adjacent ballrooms. Contract signed and deposit paid well in advance. One month prior to the wedding day, the Brandview Connection told us that they had DOUBLE BOOKED the ballroom which they had already contracted to us for the wedding ceremony.

This left not enough time to re-plan and relocate the event. We were cornered into taking whatever they offered due to the constrictions of time and budget.

Their solution was 15% discount and they relocated our WEDDING CEREMONY to the SALON which they owned - on the street level of their building. They promised to converted to "Ceremony Site" that would look exactly like the ballroom which they no longer would allow us to use. They added some champagne and minimal floral decor to the salon as a "bonus".

They were way UNDERSTAFFED and it took HOURS for dinner to be served. By the time they were finally served, many GUESTS were told that their preselected MEALS were NO LONGER AVAILABLE - and they were given whatever was in hand. The food was far less substantial than what was served to us at the food tasting- and was much lower quality.

The CAKE was NOT SERVED for 20 or 30 minutes AFTER the cake cutting took place - ~10pm. Many older people and families had to LEAVE by this time.

There were fish bones in the dish served to the BRIDE.

Guests were HASSLED by the WAIT STAFF for taking centerpieces on their way out - but the head wait staff person was seen taking the rose filled centerpieces to the back.

No security guards were present - though the contract stated that there would be 2.

I could go on and on.

I did not let all this spoil the day.

Their 3 reviews consist of one obvious self praising post, one negative post, and one self-defending post. How sad for a "new business".

It is easy to blame the previous owner but I was assured that the management would not change so there would be absolutely no problems. A DOUBLE BOOKING is the absolute worst thing that a business like this can do.